FAQ — The Playbook
FAQ — The Playbook 🏀
How long does it take to get my order?
Every drop starts production as soon as you lock in your move. Because we’re print-on-demand, most items ship within 2–5 business days, and then on the road to hit your court (shipping) for another 5–10 business days depending on your location.
Where do you ship from?
Our players move worldwide. Orders are printed and shipped from trusted facilities in the US, EU, and UK to keep delivery times quick and quality high.
How do I track my order?
Use the Track Your Order page to follow your drop’s journey in real time. Enter your order number and email — the system will show you exactly where it is.
Can I change or cancel my order?
Because drops go into production fast, changes are only possible within the first 2 hours. After that, the play is locked in. Contact us at support@nbbaworld.com if you need help.
What if my gear arrives damaged?
We’ve got your back. Send us a photo and your order number within 14 days of delivery and we’ll replace it free of charge.